Return Policy

At Chaidirect, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • You have 10 days from the date of delivery to request a return.

  • Items must be in their original condition, unused, unwashed, and with all original packaging and tags.

How to Return an Item

  1. Contact our support team at +961 71 381 267 with your order number and reason for return.

  2. We will provide you with a return authorization and instructions.

  3. Ship the item back to us using the provided instructions.

Refunds

  • Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 3-4 business days.

  • Shipping costs are non-refundable, except when the return is due to our error or a defective item.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at +961 76 918 331.

  • We will provide a replacement or full refund at no additional cost.