Shipping policy

At ChaiDirect Shop, we strive to deliver your orders quickly and safely. Please read our shipping guidelines below:

1. Shipping Destinations

  • We currently ship to all locations in Lebanon.

  • For deliveries outside Lebanon, please contact us at info@chaidirectshop.com before placing your order.

2. Shipping Methods & Delivery Times

  • Orders are processed on the same day after payment confirmation.

  • Standard delivery within Lebanon typically takes 2–5 business days, depending on your location.

  • You will receive a shipping confirmation with tracking information once your order is dispatched.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your order weight, size, and destination.

  • Free shipping may be offered for orders above a certain value (promotions may apply).

4. Order Tracking

  • Once your order is shipped, you can track it using the tracking number provided in the shipping confirmation email.

  • For any questions about your shipment, contact support@chaidirectshop.com.

5. Shipping Issues

  • If your order is delayed, lost, or damaged during transit, please contact us immediately at support@chaidirectshop.com.

  • We will work with the shipping provider to resolve the issue and ensure you receive your order.

6. Address Accuracy

  • Please ensure that your shipping address is correct at checkout.

  • ChaiDirect Shop is not responsible for delays or lost packages caused by incorrect addresses.