Contact Us

Whether you have a question about a product, need help with an order, or want to arrange an exchange — the Chaidirect team is here to help.

Get in Touch

Our Locations

Lebanon Operations — Orders, Pickup & Support
Boutchay Main Road, Baabda District, Mount Lebanon
Order pickup available Monday – Saturday, 9:00 AM – 4:00 PM. Message us on WhatsApp before coming so we have your order ready.

Head Office — Hong Kong
ChaiDirect International Trading Co., Limited
Rm A27, 24/F, Prince Industrial Building,
706 Prince Edward Road East, San Po Kong, Hong Kong
All orders, deliveries, and customer support are handled by our team in Lebanon.

Orders & Delivery

All orders are cash on delivery — you pay only when your order arrives. We deliver across all of Lebanon, with same-day delivery across Greater Beirut. You can order directly on this website or by sending us the product name and your address on WhatsApp.

Returns & Exchanges

Not satisfied? You have 10 days from delivery to request a return or exchange. See our Return Policy for full details, or contact us on WhatsApp and we’ll walk you through it.

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